Yatra is a travel online company that helps to provide travel information regarding pricing, ticket availability, details about booking facility for travel by air, by buses and car rentals around the globe for 5000 large cities and small rural areas. The yatra.com is an online website which caters to every travel needs by being helpful as a tour planner particularly for regular travels and stands as a one stop shop.
Yatra is well equipped with a multi language customer service center which enables all type of travelers whether be it business class or those who travel on holidays to be aware of the complete information of travel and bookings all through 24 hours, 365 days through its online, call center and mobile facility. Bookings can be done online and it displays a user friendly website which helps to find out the cheapest rates available for the current situation. Yatra is one of the largest consolidators of around 2500 domestic hotels in India in almost 250 destinations. Apart from domestic, it has international tie ups with major consolidators across 90000 hotels all around the world. Yatra is proud to announce various holiday packages which would include best deals and rates. The prices offered by yatra are highly competitive and lowest booking rates available in real time.
Yatra.Com is a wonderful travel website that helps individuals and business men to plan their trips and guides them through every stage of travel. It has established its name in the travel industry. Yatra strives hard to keep its customers being in touch through mobile. It provides various options to help its customers book their tickets and book hotels in a convenient manner through the mobile phones. Customers can even walk to any of its retail outlets and do the booking.
Yatra is growing strong with strength of 700 employees who are based across 10 cities in India. Yatra has 24×7 customer service support provided by its employees. It also gives the facility to email and the customer support people would reply back within four hours of enquiry.
Registration with yatra can be easily done through online. Once you have registered your address will remain in its database, which would be used while making the bookings in future. So there will be no need to enter the address details every time you make a booking. Yatra will make use of the details provided and keep you informed of the latest deals by sending emails.
Currently yatra caters to only Indian residents. It would soon expand across globally. Yatra accepts payment through credit cards, debit cards and ITZ cash cards. You can rest assured that your card details are safe and secure as yatra is a VeriSign secure site.
All booking details are sent through SMS and through email confirmation. The e-ticket produced through online booking will also be sent across through email address provided while booking or registration .All you need to do is produce the e-ticket confirmation email across the counter at the airport. You should also produce e-ticket number and your photo identity for confirmation.
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WARNING !!! do not ever use this web site !!!!!! you can compare flights here but go direct to the air line and use there web site, TRUST ME , DO NOT USE YATRA.COM, THEY WILL TAKE YOU MONEY, NOT HONOR YOUR BOOKING AND MOST OF ALL THEY WILL NOT REFUND YOUR MONEY !!!! thEy have taken 17,000 RPS from my credit card , Failed to Honor the booking and have repeatedly informed me for 4 weeks that my “refund will be processed in 72 hours, this company is a FRAUD , please take my word for it . . . .
I agree with the person above, even i have booked ticket money of Rs 19000 was deducted but ticket not booked, and also there is no reply from the customer care numbers or to any mails. This is a big fraud company dont ever use this “YATRA”.
I have used cleartrip, makemytrip and yatra for my travel bookings. I loved cleartrip for thier simplicity and yatra for thr enticing offers.
Never ever book ticket from yatra. Worst after sale service you will see. I have following email coomunication with them (all the people in the chain are top executives on Yatra… yet, no response):
XXXXXX XXXXXX Wed, Nov 10, 2010 at 5:26 PM
To: sonia.mehta@yatra.com, manish.amin@yatra.com, alok.vaish@yatra.com, raja.natesan@yatra.in, sabina.chopra@yatra.com, New York Ticketing , hdq@transamtravel.com, cc@transamtravel.com, bomcs@iata.org
Cc: Ashish Aggarwal , anirudh.laroiya@yatraonline.com
Hi,
Its Day 6 with out any movement from Yatra team other than below email (same response that I am getting for last 6 days). I don’t see any action here. Was data change such a big thing…? I guess I am not your first customer asking for data change.
NYC Etihad Team/Transam Travels: I spoke to you several times over last few days but asking you one more time if there is any thing you can do in this regard as I don’t see any action from Yatra Team. Would appreciate any suggestions.
IATA Tram: As I could not find a way to get this simple data change request for my ticket, I am approaching you to see if you can show me some direction. Would appreciate any suggestions.
Thanks,
XXXXXX.
On Wed, Nov 10, 2010 at 1:33 AM, Anirudh Laroiya wrote:
Dear Mr. XXXXXX,
Greetings from YATRA.com
We will definitively speak to you today.
Regards
Lary
From: XXXXXX XXXXXX [mailto:XXXXXX.XXXXXX@gmail.com]
Sent: Tuesday, November 09, 2010 11:31 PM
To: sonia.mehta@yatra.com; manish.amin@yatra.com; alok.vaish@yatra.com; raja.natesan@yatra.in; sabina.chopra@yatra.com
Subject: Pls help with this complaint.
Hi,
I purchased a ticket from Yatra few months ago and I need a date change for that now. My booking reference: XXXXXX. I called Yatra 24/7 booking center for at least 20 times in last 4 days and dropped couple of emails. Every time I call they say some one will get in touch with me shortly. But no one ever get back to me. I asked my call to be transferred to floor manager and they never did. I tried to call Etihad’s ticketing office and sales office and they say ticket is locked by Yatra and they can not do any thing.
Is there any thing you can do in this regard…?
My phone number: XXX XXX XXXX.
Thanks,
XXXXXX.
Booking Order Number : 31051111467 and 31051112687. My name is Joseph from Chennai. I wanted to take my mom from Chennai to Vizag to visit her nun sister who is 90. Then I wanted to take both to Kolkota to visit another nun sister and then return back along the same route. As this was their dream before any one dies, I took the initiative to spend and take them comfortably by flights. I depended on Yatra.com (my first and last mistake).
I booked all the tickets for 41K by looking into the cheapest and most convenient flights. I got the booking reference number and the money was taken from the bank. Yesterday, I call them to find out how to get the e-tickets, and they told me that they had issued a full refund for the bookings due to a technical issue. I told them to make those bookings active as my plans were as planned. They told me later that the prices are higher now and I will need to spend 49K for the same flights. I did not want to see a heart break for the 90 year old, so I was desperate as well.
Yatra agents were saying that they understand the problem but cannot help. I changed my tone and asked them for a proper reason for the issue, and told them that this causes emotional problems to the aged, and I wanted to talk to the higher authorities. They said that even the higher authorities will say the same thing. I said that I am going to take the matter to RTI.
Then they tried to find some lame excuse by saying that the card did not go through. I said, if the card did not go through, how did you all receive my money which you are trying to refund? They went “Mouthshut” for some time, and then told me that they will call back within one hour with a superior agent. I waited and waited and no one called.
So, I had to make fresh bookings to make my aunt’s dreams come alive. The moral of the incidence – Never depend on Yatra, they may cancel your tickets if they feel you got them for a cheaper price and then make you pay more. NEVER TRUST YATRA, go directly to the concerned airlines and book them directly, that is what I did.