Comments on: Yatra.com Cheapest Flights Review http://indiaadvices.com/yatra-review/ Sun, 19 Jun 2011 11:03:30 +0000 hourly 1 http://wordpress.org/?v=3.3 By: Joseph http://indiaadvices.com/yatra-review/#comment-2700 Joseph Sat, 04 Jun 2011 05:32:08 +0000 http://www.amitbhawani.com/india/?p=126#comment-2700 Booking Order Number : 31051111467 and 31051112687. My name is Joseph from Chennai. I wanted to take my mom from Chennai to Vizag to visit her nun sister who is 90. Then I wanted to take both to Kolkota to visit another nun sister and then return back along the same route. As this was their dream before any one dies, I took the initiative to spend and take them comfortably by flights. I depended on Yatra.com (my first and last mistake). I booked all the tickets for 41K by looking into the cheapest and most convenient flights. I got the booking reference number and the money was taken from the bank. Yesterday, I call them to find out how to get the e-tickets, and they told me that they had issued a full refund for the bookings due to a technical issue. I told them to make those bookings active as my plans were as planned. They told me later that the prices are higher now and I will need to spend 49K for the same flights. I did not want to see a heart break for the 90 year old, so I was desperate as well. Yatra agents were saying that they understand the problem but cannot help. I changed my tone and asked them for a proper reason for the issue, and told them that this causes emotional problems to the aged, and I wanted to talk to the higher authorities. They said that even the higher authorities will say the same thing. I said that I am going to take the matter to RTI. Then they tried to find some lame excuse by saying that the card did not go through. I said, if the card did not go through, how did you all receive my money which you are trying to refund? They went "Mouthshut" for some time, and then told me that they will call back within one hour with a superior agent. I waited and waited and no one called. So, I had to make fresh bookings to make my aunt's dreams come alive. The moral of the incidence - Never depend on Yatra, they may cancel your tickets if they feel you got them for a cheaper price and then make you pay more. NEVER TRUST YATRA, go directly to the concerned airlines and book them directly, that is what I did. Booking Order Number : 31051111467 and 31051112687. My name is Joseph from Chennai. I wanted to take my mom from Chennai to Vizag to visit her nun sister who is 90. Then I wanted to take both to Kolkota to visit another nun sister and then return back along the same route. As this was their dream before any one dies, I took the initiative to spend and take them comfortably by flights. I depended on Yatra.com (my first and last mistake).
I booked all the tickets for 41K by looking into the cheapest and most convenient flights. I got the booking reference number and the money was taken from the bank. Yesterday, I call them to find out how to get the e-tickets, and they told me that they had issued a full refund for the bookings due to a technical issue. I told them to make those bookings active as my plans were as planned. They told me later that the prices are higher now and I will need to spend 49K for the same flights. I did not want to see a heart break for the 90 year old, so I was desperate as well.
Yatra agents were saying that they understand the problem but cannot help. I changed my tone and asked them for a proper reason for the issue, and told them that this causes emotional problems to the aged, and I wanted to talk to the higher authorities. They said that even the higher authorities will say the same thing. I said that I am going to take the matter to RTI.
Then they tried to find some lame excuse by saying that the card did not go through. I said, if the card did not go through, how did you all receive my money which you are trying to refund? They went “Mouthshut” for some time, and then told me that they will call back within one hour with a superior agent. I waited and waited and no one called.
So, I had to make fresh bookings to make my aunt’s dreams come alive. The moral of the incidence – Never depend on Yatra, they may cancel your tickets if they feel you got them for a cheaper price and then make you pay more. NEVER TRUST YATRA, go directly to the concerned airlines and book them directly, that is what I did.

]]> By: Praveen http://indiaadvices.com/yatra-review/#comment-1223 Praveen Thu, 11 Nov 2010 15:29:36 +0000 http://www.amitbhawani.com/india/?p=126#comment-1223 Never ever book ticket from yatra. Worst after sale service you will see. I have following email coomunication with them (all the people in the chain are top executives on Yatra... yet, no response): XXXXXX XXXXXX Wed, Nov 10, 2010 at 5:26 PM To: sonia.mehta@yatra.com, manish.amin@yatra.com, alok.vaish@yatra.com, raja.natesan@yatra.in, sabina.chopra@yatra.com, New York Ticketing , hdq@transamtravel.com, cc@transamtravel.com, bomcs@iata.org Cc: Ashish Aggarwal , anirudh.laroiya@yatraonline.com Hi, Its Day 6 with out any movement from Yatra team other than below email (same response that I am getting for last 6 days). I don't see any action here. Was data change such a big thing...? I guess I am not your first customer asking for data change. NYC Etihad Team/Transam Travels: I spoke to you several times over last few days but asking you one more time if there is any thing you can do in this regard as I don't see any action from Yatra Team. Would appreciate any suggestions. IATA Tram: As I could not find a way to get this simple data change request for my ticket, I am approaching you to see if you can show me some direction. Would appreciate any suggestions. Thanks, XXXXXX. On Wed, Nov 10, 2010 at 1:33 AM, Anirudh Laroiya wrote: Dear Mr. XXXXXX, Greetings from YATRA.com We will definitively speak to you today. Regards Lary From: XXXXXX XXXXXX [mailto:XXXXXX.XXXXXX@gmail.com] Sent: Tuesday, November 09, 2010 11:31 PM To: sonia.mehta@yatra.com; manish.amin@yatra.com; alok.vaish@yatra.com; raja.natesan@yatra.in; sabina.chopra@yatra.com Subject: Pls help with this complaint. Hi, I purchased a ticket from Yatra few months ago and I need a date change for that now. My booking reference: XXXXXX. I called Yatra 24/7 booking center for at least 20 times in last 4 days and dropped couple of emails. Every time I call they say some one will get in touch with me shortly. But no one ever get back to me. I asked my call to be transferred to floor manager and they never did. I tried to call Etihad's ticketing office and sales office and they say ticket is locked by Yatra and they can not do any thing. Is there any thing you can do in this regard...? My phone number: XXX XXX XXXX. Thanks, XXXXXX. Never ever book ticket from yatra. Worst after sale service you will see. I have following email coomunication with them (all the people in the chain are top executives on Yatra… yet, no response):
XXXXXX XXXXXX Wed, Nov 10, 2010 at 5:26 PM
To: sonia.mehta@yatra.com, manish.amin@yatra.com, alok.vaish@yatra.com, raja.natesan@yatra.in, sabina.chopra@yatra.com, New York Ticketing , hdq@transamtravel.com, cc@transamtravel.com, bomcs@iata.org
Cc: Ashish Aggarwal , anirudh.laroiya@yatraonline.com
Hi,

Its Day 6 with out any movement from Yatra team other than below email (same response that I am getting for last 6 days). I don’t see any action here. Was data change such a big thing…? I guess I am not your first customer asking for data change.

NYC Etihad Team/Transam Travels: I spoke to you several times over last few days but asking you one more time if there is any thing you can do in this regard as I don’t see any action from Yatra Team. Would appreciate any suggestions.

IATA Tram: As I could not find a way to get this simple data change request for my ticket, I am approaching you to see if you can show me some direction. Would appreciate any suggestions.

Thanks,
XXXXXX.

On Wed, Nov 10, 2010 at 1:33 AM, Anirudh Laroiya wrote:

Dear Mr. XXXXXX,

Greetings from YATRA.com
We will definitively speak to you today.

Regards
Lary

From: XXXXXX XXXXXX [mailto:XXXXXX.XXXXXX@gmail.com]
Sent: Tuesday, November 09, 2010 11:31 PM
To: sonia.mehta@yatra.com; manish.amin@yatra.com; alok.vaish@yatra.com; raja.natesan@yatra.in; sabina.chopra@yatra.com
Subject: Pls help with this complaint.

Hi,

I purchased a ticket from Yatra few months ago and I need a date change for that now. My booking reference: XXXXXX. I called Yatra 24/7 booking center for at least 20 times in last 4 days and dropped couple of emails. Every time I call they say some one will get in touch with me shortly. But no one ever get back to me. I asked my call to be transferred to floor manager and they never did. I tried to call Etihad’s ticketing office and sales office and they say ticket is locked by Yatra and they can not do any thing.

Is there any thing you can do in this regard…?

My phone number: XXX XXX XXXX.

Thanks,
XXXXXX.

]]> By: Yatra http://indiaadvices.com/yatra-review/#comment-1222 Yatra Tue, 09 Nov 2010 11:01:30 +0000 http://www.amitbhawani.com/india/?p=126#comment-1222 I have used cleartrip, makemytrip and yatra for my travel bookings. I loved cleartrip for thier simplicity and yatra for thr enticing offers. I have used cleartrip, makemytrip and yatra for my travel bookings. I loved cleartrip for thier simplicity and yatra for thr enticing offers.

]]> By: kishan http://indiaadvices.com/yatra-review/#comment-1221 kishan Sun, 31 Oct 2010 06:06:06 +0000 http://www.amitbhawani.com/india/?p=126#comment-1221 I agree with the person above, even i have booked ticket money of Rs 19000 was deducted but ticket not booked, and also there is no reply from the customer care numbers or to any mails. This is a big fraud company dont ever use this "YATRA". I agree with the person above, even i have booked ticket money of Rs 19000 was deducted but ticket not booked, and also there is no reply from the customer care numbers or to any mails. This is a big fraud company dont ever use this “YATRA”.

]]> By: gareth http://indiaadvices.com/yatra-review/#comment-1220 gareth Tue, 08 Jun 2010 07:12:40 +0000 http://www.amitbhawani.com/india/?p=126#comment-1220 WARNING !!! do not ever use this web site !!!!!! you can compare flights here but go direct to the air line and use there web site, TRUST ME , DO NOT USE YATRA.COM, THEY WILL TAKE YOU MONEY, NOT HONOR YOUR BOOKING AND MOST OF ALL THEY WILL NOT REFUND YOUR MONEY !!!! thEy have taken 17,000 RPS from my credit card , Failed to Honor the booking and have repeatedly informed me for 4 weeks that my "refund will be processed in 72 hours, this company is a FRAUD , please take my word for it . . . . WARNING !!! do not ever use this web site !!!!!! you can compare flights here but go direct to the air line and use there web site, TRUST ME , DO NOT USE YATRA.COM, THEY WILL TAKE YOU MONEY, NOT HONOR YOUR BOOKING AND MOST OF ALL THEY WILL NOT REFUND YOUR MONEY !!!! thEy have taken 17,000 RPS from my credit card , Failed to Honor the booking and have repeatedly informed me for 4 weeks that my “refund will be processed in 72 hours, this company is a FRAUD , please take my word for it . . . .

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